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Privacy Policy

Chase Cooper views your privacy as a very important issue. We endeavour at all times to have reasonable policies in place to safeguard your anonymity. We only collect, store or use your personal information for specific purposes. We use your information to support and enhance our relationship with you, for example to provide service and support, and share product and company news.

We will only share your personal data outside the Chase Cooper company and its authorised business partners with your consent, as required by law. At any time you may contact Chase Cooper with any questions or concerns you may have with respect to this privacy policy. You may also ask at any time to be informed about the personal data that Chase Cooper holds about you and request, as appropriate, a copy, correction, restriction or removal of your personal data.

Chase Cooper Limited is the controller and responsible for personal data we hold about you.

The information Chase Cooper collects about you:

Chase Cooper asks for specific types of personal information. We will ask you to voluntarily supply us with some or all of the following personal information: name, position, company name, address, telephone number, email address.

In addition, to improve the website quality and integrity we will also log your IP address and which parts of the site you visited. We will not link the IP Address with any personally identifiable details.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Chase Cooper uses the personal information for specific purposes:

The information you provide will be kept confidential and is collected and processed for the following general purposes:

  • To fulfil requests for products or services
  • To improve our products and services
  • To contact you or answer enquires
  • Where we need to comply with a legal obligation

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity

(b) Contact

Performance of a contract with you
To process and deliver services to you including:

(a) Providing support

(b) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

You can ask us to stop sending marketing messages at any by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Your personal information will not be disclosed to unauthorised persons outside Chase Cooper or our authorised business partners. We will disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to conform with decisions of a court or to protect the personal safety of Chase Cooper employees or the general public.

We operate and maintain ISO 27001 Information Security Management certification and we have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

All personal information collected is processed in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

Contact Chase Cooper:

If you need to update your information, or have any questions regarding data held or processed by Chase Cooper about you, please contact us.